Men are not emotionless, they don’t have the privilege of wearing their emotions on their sleeves

One of the videos we sometimes use in our learning programs for women coaching/mentoring is the Dove Real Beauty Sketches commercial, with the key message that women often think less of themselves and that they are better, more talented, more beautiful than they give themselves credit for.

dove

Recently, a cohort of women watching this very touching and emotional clip (tears still well up in my eyes every time I watch this even though I have viewed this clip too many times to count) got into a hypothetical discussion that were it men who were involved in this social experiment, they might not show the kind of emotional connection like the women did in the clips.

I am going to go out on a limb here to disagree. If men were involved in the same social experiment, and assuming that they had the same outcome (that is a blog topic for another day), I believe the men will feel emotional. The more fundamental insight is recognizing that due to social conditioning, many men do not have the same privilege that women have to show the outside world what they are feeling inside.

I use the word “privilege” here in the context of women being able to be more openly display their emotions outwardly of joy, sadness, etc. within a societal context. I acknowledge that in the work context which is more dominated by male norms, outward displays of emotions would present a double bind to women. But, even at work, women do have some privilege to wear their emotions on their sleeves (albeit a much narrower range of emotions can be displayed at work than in society).

So back to the men. When I think back to the many diversity discussions I have facilitated, when we talk about women and emotions at work, so often we also bring up the  topic of men being emotionless at work. I think we need to change the dialogue and reconsider this differently – that men don’t have the freedom to “come out” at work or in society at large with their emotions. For many, as long as they can remember, parents, teachers, the media etc. have been telling their younger versions to “keep it in”, that showing “emotions is a sign of weakness” and that “boys (men) don’t cry”.

Even as we continue to talk about the challenges that women face at work or in society from a diversity perspective, let us not overlook that there are also diversity challenges (of a different kind) for men too. Being able to hold both realities in our minds will lead to more balanced and healthy discourse that engages rather than divides and thus sustainably engender change for a more inclusive future for both women and men.

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The wonderful opportunity of failure when your boss has got your back

I just read this article published a little over a week ago in USA today in which Satya Nadella talks about how leaders need to not freak people out when mistakes occur and should instead give their people cover to solve the real problem.

Citing the example of how a Twitter bot (Tay) was hacked hours after it was launched in March 2016 leading to the project being shuttered and public apologies, Satya shared in the interview that his email to the team included words of encouragement: “Keep pushing and know that I am with you”, urging the team to take the criticism in the right spirit whilst having empathy for those who have been hurt in the incident, with the key being to “keep learning and improving”.

9 months later, the same team unveiled a new AI chatbot (Zo) in December which has so far (*keeping fingers crossed*) not encountered the same issues as the previous bot.

“It’s so critical for leaders not to freak people out, but to give them air cover to solve the real problem,” Satya shared in the interview. “If people are doing things out of fear, it’s hard or impossible to actually drive any innovation.”

And Satya goes on in the interview to talk about creating enduring values and being a curator of the organization’s culture. And he has indeed been busy curating, pushing culture transformation throughout the organization in ways that I have been tangibly feeling for a while now, not just from my manager but also from my peers.

I am in the middle of some pretty rough projects at the moment, dealing with many fire-drills on a constant basis. And whilst I do get hurled the occasional brick from a random frustrated individual from within the company, the leaders in my team and my manager have only continued to encourage me and provided cover from these bricks. And my team-mates keep telling me how glad they are to have me on the team focusing on dealing with the issues as I try and get resolved, one difficult issue at a time (well, okay, maybe they are also grateful that they are not the ones having to deal with the firedrills!).

Whilst I have always had a fantastic and supportive team from the first day that I joined the Global D&I team in Microsoft, I do believe that the timbre of Microsoft’s culture has definitely shifted. I have seen/heard my leaders now going into steering meetings to discuss candidly what went wrong, which means we have been able to spend more time considering the real problem and to hence work to solve for it and in the process have the opportunity to turn failure into insights and innovation. And this freedom to be courageous and authentic infuses downwards and sideways, giving all of us permission to fail, to learn and to improve.

When I was about to move to Microsoft 5 years ago, a leader in my previous company had expressed concern that I might stagnate in my career development given Microsoft’s culture at the time. Well, 5 years on, I have failed, I have learnt and I have improved, many times over, because my boss(es) have had my back all this time.

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Learning about Forgiveness one Peanut Butter Cup at a time

Most Friday evenings, I lead a cell-group of teenagers in bible discussions as I accompany them on their faith formation to confirmation and beyond. I’ve been journeying with these kids for more than 2 years and confirmation was just around the corner – the coming week in fact!

The session on Friday 17 February was particularly memorable. We usually break bread over the Sunday Gospel reading and the reading on February 19 was Matthew 5:38-48. For the benefit of those who are not familiar with it, the main message of Matthew 5:38-48 was about turning the other cheek and of loving your enemy.

It is a such a deep and profound passage and challenging even for mature adults (myself included!) to grasp. How would one help 15 year olds who have generally grown up in largely peaceful circumstances and have not yet encountered deep anger or hatred understand what it means to love your enemies?

Yet, perhaps because they have not yet encountered the fierce strife that cause deep hurts, here is an opportunity to plant a seed in receptive and fertile minds that will hopefully take root, grow and serve them well into their adulthood? And all the more so given the significance of the kids receiving the sacrament of Confirmation the coming week.

The Holy Spirit provided as I was preparing and reflecting on the passage. So it was that I would go to the catechism session armed with a large bag of Reese’s Peanut Butter Cups (PBCs) and a video.

“Who likes Peanut Butter Cups?”, I asked the kids. Two hands shot up instantly and a few quizzical looks from those who have not encountered a PBC before. I picked one of the kids and gave her 1 PBC, then asked her what she planned to do with it.

“Eat it, of course”, she replied.

I passed her another PBC. Again, I asked her what she intends to do with both. A few expectant faces were looking at her now.

“Eat them both”, she chuckled.

I passed her yet another PBC. And again, I asked her what were her intentions.

This time, she passes 1 PBC to the kid sitting next to her (who was the other kid who had raised her hand when I asked who liked PBCs). This child was also her BFF.

To which, another kid who is also a good friend jokingly asked, “So does this mean she is your friend and I am your enemy?”

I then passed the whole jumbo bag of PBCs over and asked the volunteer what she is now going to do.

“Share them around with everyone of course!”

With that, I had the perfect example upon which to share (while everyone was enjoying their PBCs – an added bonus!) what it means to be a follower of Christ and a child of God in loving one’s enemy; and how that can seem impossible when we view it from our human limitations and miraculously become possible when we are aware of how fully God has given of his grace to us and that all we had to do was tap into that unending reservoir.

And I closed with this really beautiful video of Corrie Ten Boom, a survivor of the Nazi concentration camps who went on to do what would be impossible, even by her own admission: to forgive a guard who was her tormentor at the camp.

This story doesn’t end here for me personally though. I can’t speak for the impact this session had on the kids though I did get positive feedback from some of the kids and their parents after. What I can say for myself is that the “lesson” was so profound, it is still “unpacking” richly for me even now as I am writing this blog. I have discovered that even as I had shared knowledge, I have richly received back knowledge many times over. And I have also realized in the process that I have truly forgiven my worst enemy (thus hitting a healing milestone without realizing it till now). For were that not the case, I could not have shared as richly as I was able to, as I  would not have been ready to comprehend the meaning of what it means to love your enemy and in the process be feeling awashed and complete in God’s perfect love.

Posted in Proud to be Catholic | 1 Comment

Girls: Be fearless and live dangerously!

Two weeks back, I posted an open letter to the overly anxious parents of young girls who were my daughter’s schoolmates soon to embark on a 3-day 2-night adventure camp.

Today was camp day and early in the morning, Emily left for school excited to spend a few days away from home bonding with her friends from school. And it seemed oddly serendipitous that as I was clearing my inbox, I would come across an update from LinkedIn notifying me that someone had liked one of my posts made months ago asking girls and women to be fearless, to live dangerously and address the bravery deficit.

Truth be told, it was a very short post comprising just two short sentences and sharing a very engaging TED talk by Reshma Saujani on the subject. I would highly recommend taking the time to listen to it.

What was most disquieting for me as I listened to this TED talk once again was that girls who were smarter academically were less likely to take risks and more likely to play it safe, reinforcing and protecting a perfectionistic view of self that would have been unconsciously cultivated by the eco-system that they had grown up in.

And if our best and brightest are going to keep playing it safe, how are we ever going to change the status quo? I think it starts with the current generation of women showing the way to be brave, beginning with ourselves. For if we are not brave, how can we call on the girls who follow behind to be otherwise? And when one of our sisters fails or falls trying to do something she knows isn’t something she would succeed at first try, let’s focus on the progress and not the stumble. Let’s cheer the lessons learnt and the attempt to try again and not chide her for being foolish.

So what is it that I am going to be fearless at that I have been playing safe on for too long? Two things come to mind: Public speaking and falling in love again. Stay tuned.

Posted in Diversity & Inclusion, Parenting | 1 Comment

An open letter to well-intentioned BUT misguided parents of young girls

This morning, I came face to face with the source of one of the issues why we are under-represented on women leaders in the workplace. And it is … anxious parents fretting over their young daughters’ (first) outdoor adventure camp with their school cohort.

My second daughter will be going camping with her peers for 3 days 2 nights next week. The adventure camp is organized by her school and has been an annual rite of passage for Primary 5 students and includes activities such as rock wall climbing, abseiling and an elevated obstacle course. Today, we had the parent’s briefing running through the program, venue, logistics, safety and operational management of the camp. And I should probably mention that my daughter attends an all-girl school.

The camp’s lead instructor who was doing the briefing was peppered with questions that parents had about the camp, arrangements and activities, many of which were practical or curious. But there was an undercurrent of anxiety amongst some parents, evidenced by a suggestion from a well-intended father that parents be allowed to attend the first day of the camp with their 11-year old daughters and a question by a mother asking if parents could drop in for a visit at some point. And when parents were told that “no news is good news” in response to questions on staying in touch (the girls’ phones will be kept during the camp except for the free time in the evening; the contact number for parents to call the campsite was to be used only for emergencies), I could feel the nervous energy climbing quietly around the room.

I wished I had stood up at some point in the briefing to tell these parents that their nervous energy will likely show up in well-intentioned but misplaced behaviours they could exhibit in the coming days as  their daughters prepare for camp. This wasn’t just about parents taking a chill pill and letting go so that the girls can enjoy their camping experience in the here and now. It is also about how the anxiety underpinning the parents’ behaviours will lead to the unconscious inception of an idea in many a girl’s mind that will take root and grow over time to predispose them to risk aversion, a preference for safety and a fix mindset. All of these mental frameworks are factors that will unwittingly hold them back when their turn comes to climb the corporate ladder years down the road.

So parents, if you are reading this, what I wished I had said to you was this: “The camp instructors have all the safety harnesses, safety helmets and safety procedures in place for your child to have a great learning experience. The one risk factor that they cannot manage is your anxiety, and that anxiety can be more dangerous than a slip or fall in camp might be. So please set your daughters up for success in the workplace of the future by encouraging them to try new things at camp and to take risks and find out just how brave they can truly be.”

Posted in Diversity & Inclusion, Parenting | 2 Comments

Maybe I’m getting old, but they don’t make movies like they used to

Maybe I’m getting old, and I am definitely sentimental … but they sure don’t make movies like they used to.

Since I became single again over 3 years ago, I had been avoiding rom-coms like the plague, probably because, it would have been too painful to watch them alone. It was definitely easier to bury oneself in mind-numbing action flicks, gripping dramas, inspiring and thought provoking biopics and fluffy slap-stick comedy.

Well, I decided to watch “You’ve Got Mail” (1998) tonight and it was 2 hours of cinematic magic and chirpy story-telling all over again and yet, also bittersweet memories. New York’s west side captured forever in the more innocent pre-911 mid 1990s, retro soundtrack (even for that time period), a younger and simpler Tom Hanks and Meg Ryan, and early-ish Internet technology (remember AOL and the sound of dial up internet?) as the setting for a light re-telling of Pride and Prejudice. And oh, a quintessentally indie-bookstore as the backdrop – I could almost smell the books and the bouquet of newly sharpened pencils that Joe Fox would have sent to Shopgirl if he knew her name and address (did I ever mention that I love the smell of stationery and books, especially pencils?).

And intertwined with the movie’s story was my own memories, of a simpler and happier time watching it in love and loved and a quiet acceptance of my present. And my personal stories infused the movie with an old-worldliness for me that was like the smell of aged oak – deeply comforting and familiar, like an old friend I had lost touch with and now found again and yet tinged with a feeling of time that has passed that cannot be relived.

So, maybe it’s not that they don’t make movies like they used to anymore…maybe they can’t ever. Just like wine (well, many wines, not all) when aged become uniquely richer and deeper based on the environment where they have been stored, perhaps movies (and again, many movies, but not all) take on layers of sentimentality as they are imbued with the audience’s history at the time – memories of smells, sounds, sights, tastes and touch that accent the movie in a way that no producer, director, nor actor could inflect. Their blended memories live on, just like it did for The Shop Around the Corner – fondly remembered long after the shutters have come down for the last time.

 

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Forget gender pay equality, we have gender allowance inequality!

April 12 was Equal Pay Day in the US, a day chosen because the date in the current year  represents the number of extra days that a typical woman working full time would have to put in just to make the same as a typical man working full time in the previous year.

In conjunction with this date, a number of tech firms (Microsoft, Amazon, Facebook) disclosed employee pay equity numbers, comparing men’s and women’s pay working in the same roles at the same job levels. And the good news for the most part seems to be that Tech firms have pretty much achieved pay equality.

However, before we start popping the champagne, let me come out and say that the problem of pay equality is actually quite deeply entrenched and we start unconsciously teaching our children from the very young age of 5 or 6 to expect to be paid differently because of their gender.

According to a report on a study done in Australia in March 2016, boys earn $13 a week in pocket money on average, while girls get $9.60. That is a pay gap of 35% that would be exacerbated if we considered the inequality that is also present around girls being expected to help around the house with household chores much more than boys. Research done earlier in 2014 by Think Progress and others looking at the allowance and chore gaps between boys and girls is also very disturbing as it shows that girls are given the unconscious message very early on that chores were not valued as work and hence not rewarded (whereas boys were more likely to be rewarded for doing their chores), reinforcing gender behaviours around share of household work between men and women when they grow up and set up home.

So things need to change on two fronts – both around assignment of chores and paying for chores to be equal, as well as around ensuring that girls get more allowance generally. We need to educate our kids, both the boys and the girls, on pay equality from a young age, just like what ANZ has tried to do here in this video. And I hope that these young kids, especially the very determined young boy in the video, remember to use their voice to drive change on the issue when they grow up.

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Don’t count on Technology. We all need a software upgrade and reboot

This week, I had an early start to one of my workdays attending the British Chamber of Commerce Singapore’s Breakfast Club event – “Women in Tech: Addressing the Gender Gap”.

The panel was moderated by Dr. Tanvi Gautam from SMU. Executives in Microsoft, LinkedIn and HP and the Regional COO for Technology in Barclays were on the panel.

6-IMG_64703/4 ways into the panel discussion, the moderator (Dr. Tanvi Gautam)remarked that she has just confronted an unconscious bias/assumption of hers: She had walked into moderating this panel thinking that Tech would be the one to save us all regards to gender equality and show everyone else the way. And as the panel conversations progressed, she was realizing that those of us in Tech are also grappling with many of the same issues as others and that we cannot count on Tech to be the silver bullet and that we probably all need a software upgrade and reboot.

I could not have said it better. So many people I speak to on D&I do think that technology is the answer to all our gender challenges in the workplace:”Let’s get the latest technology and we will solve for work life balance and flexible working and women will stay longer and get promoted,” and the accompanying refrain (nay, excuse) that is less explicitly expressed: “We don’t have the latest or the right technology so we are stuck in our efforts trying to progress gender diversity.” Right, the Chief Technology Officers in so many companies already have a lot to shoulder around shrinking budgets, security and keeping up with exponential technology progress and now they get to own the (lack of) progress on gender diversity too.

Technology makes it easier to achieve some of the stuff that enables progress on gender diversity and equality in the workplace, without a doubt. But it is not the be all and end all. As I have expressed previously, mindsets matter – the mindsets of leaders, of HR and of women themselves. And mindsets drive culture and culture drive behaviours (and technology enablement).

But it is a lot easier to pin this on Technology or the organization or the leader or team members than to work on our own unconscious bias and mental models. Everyone individually need to own our own mindsets, unconscious bias and mental models, go get a software upgrade and reboot our unconscious bias and self-limiting beliefs. D&I 2.0 anyone?

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It’s been a while – Life happened. More importantly though is being mindful of what did not happen.

Wow, can’t believe it’s been almost 1.5 months since my last post.

What happened? Life happened. Suddenly there was a white water rush of work demands and personal activities, and the regular discipline of writing and reflecting took a back seat. I had not realized just how long I have been away from my blog. In fact, this morning when I logged in, I thought it would only have been at most 2 to 3 weeks since I last wrote. Reality was double the perception.

Lesson learnt – conscious mindfulness needed all the more when one is caught in the midst of a maelstrom that sometimes life becomes.

So what in my life happened in the 6 weeks since mid March?

  • caught up with a few old friends whom I have not seen in years
  • took the kids out to sea on a boat
  • completed a 40 day Lenten fast and abstinence which renewed me
  • bid farewell to a few friends who were leaving for new adventures in other companies/countries
  • went to Tokyo for work and caught Cherry Blossoms in full bloom for the first time
  • went through an intense period of data analytics in preparation for next fiscal year’s people and diversity & inclusion plans
  • hosted an external networking meeting for fellow D&I practitioners from 50 companies to discuss D&I in Asia
  • settled ancillary matters to do with asset division in my divorce
  • bought a new used car
  • ramped up Microsoft’s involvement in LGBT in Asia both internally and externally
  • and all the above while dealing with the day-to-day fun and challenges of a 4 children household and navigating office politics

So, been busy, busy, busy. And the ebbs and flows is to be expected. In earlier posts, I shared how I enjoyed a flexible work culture in Microsoft and I posted interesting insights into what I sometimes did during “office hours” in my childrens’ lives and where I did my work. Well, the flip side that isn’t usually posted is that when work ramps up, the reasonable expectation is to hunker down. Doesn’t mean that I am less there for my kids and their activities, but other things tended to give, such as writing this blog and spending time reflecting and being mindful and … ensuring I stay connected to friends.

And on that last note, now that the waters are calmer again, and I am once again able to reflect, I am hugely conscious of what did not happen. Pulling on the now somewhat loose tether of my relationships with my closest friends, I am mindful that one of my closest friends was in the midst of a separation and another had a major operation in this period. So life happened for them even as it happened for me but what did not happen was the intersection between our lives. And I am gutted.

So even as I now spend time recovering, reflecting and writing, it is also time for renewing and spending time with friends. And to learn an important lesson to consciously paddle with my friends when the waters of life gets fast and furious.

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A flexible working culture means “never having to say you’re sorry”

Whenever I am invited by an organization to speak at a Diversity conference or event, I am often asked to address work-life balance and flexible working, presumably because tech firms ought to know a thing or two about flexible working. To which I would respond with the proverbial roll of my eyes.

Let me be clear first and say upfront that yes, Microsoft is very much into flexible working and provides employees with the opportunity to pretty much work where and when we want, within reasonable performance parameters of course. You would have seen from a few of my blog entries that to be the case. And at one of these external presentations, I once showed a slide that looked like this: My workplacesHowever, the promise of flexible working is not the exclusive domain of technology firms. Nor does the stereotype hold that all technology firms have a flexible working culture. And the last word of that last sentence is at the crux of it – “culture”.

I know a number of technology firms for which physical presence in the office remains an explicit requirement. We all know of Marissa Mayer’s (Yahoo) position on this matter and also Michael Bloomberg’s views. And CEOs set the tone from the top that drive the culture of the company and the mindset of its employees. In a technology firm I recently spoke with (which shall remain anonymous), employees could negotiate with their managers to work from home, but it is limited explicitly to 1 day a week and they were advised to specify upfront which (regular) day of the week that would be.

My previous employer – Shell – was probably the opposite of Microsoft on the “tech scale”. I actually had to jump 3 Windows operating systems when I moved from Shell to Microsoft (which may or may not have been a good thing depending on which OS I missed and which one I landed upon). And yet, Shell had quite a flexible working culture too that was enabled by technology (granted that it was not always that latest new fangled OS or app).

So flexible working is not just about the “tech”. Technology is the enabler and culture is the foundation.

A culture of trust that empowers people to make choices about how they want to do their best work. For it is not about where work is done – at home or in the office, but about giving people the choice to do what works best for them to get the most professional and personal productivity and impact out of their lives.

And borrowing a line from a famous movie, a culture that means “never having to say you’re sorry” for when, where and how you work.

Posted in Diversity & Inclusion, Microsoft | 1 Comment